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RETURN A PRODUCT
To return a product, send an e-mail to “firstname.lastname@example.org”, indicating your last name, first name, telephone number, order number, reason for return, proof of the alleged non-conformity of the product. We will send you a return label. The return of your product must be made within 14 days of purchase. The product must be intact and in its original packaging.
Our reimbursement times are on average one to 2 weeks. These times may vary depending on the delivery of your package and the time it takes to receive/verify the status of the products at our warehouse.