Return a product

How to return a product purchased on your e-shop?

To return a product, send an e-mail to “”, indicating your last name, first name, telephone number, order number, reason for return, proof of the alleged non-conformity of the product. We will send you a return label. The return of your product must be made within 14 days of purchase. The product must be intact and in its original packaging.

I returned item(s), how long will it take for me to receive a refund?

Our reimbursement times are on average one to 2 weeks. These times may vary depending on the delivery of your package and the time it takes to receive/verify the status of the products at our warehouse.

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