FAQs

Payment, refund and promo code

What are the payment methods for placing an order on your site? Only payment by credit card and Paypal is possible. For associations and town halls, it is possible to pay for your order via A...

Return a product

How to return a product purchased on your e-shop? To return a product, send an e-mail to “bonjour@omy.fr”, indicating your last name, first name, telephone number, order number, reason for re...

OMY account

How to create an OMY account? Click at the top left of our site on “Log in” then click on “ Create an account ”. How do I access my account if I have lost my password? Click at the t...

Delivery of my order

How do I access my order tracking? Once your order has been validated and prepared by our warehouse, you will receive a shipping confirmation email. Simply click on “Track my order” in the bod...

Contact us

How to contact customer service? We are available Monday to Friday from 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m. to respond to all your requests, by email at “bonjour@omy.fr”. I sent an email to ...