Terms of sale

Last updated: 30 September 2026

1. Seller and scope

These terms of sale apply to sales of products concluded on omy-world.com (and its country versions) between OMY and any consumer customer, for delivery outside the United States and Canada.

OMY is a SARL (limited liability company) with a share capital of €25,000, whose registered office is at 70 rue de l'Aqueduc, 75010 Paris, France, registered with the Paris Trade and Companies Register under number 509 780 144, VAT FR32 509 780 144. Customer service: support@omy.fr, +33 6 51 73 48 56, or via the contact page of the website.

Orders delivered to the United States and Canada are sold by Omy Design & Play, Inc. and governed by the “US & Canada Terms of Sale” appendix below.

The customer accepts these terms by confirming their order. The applicable version is the one online on the date of the order. The customer can download and print it.

2. Products

The essential characteristics of each product are set out on its product page. Photos are as accurate as possible; slight colour differences due to the screen or packaging do not constitute a defect.

Offers are valid while stocks last. If a product becomes unavailable after the order, OMY informs the customer and refunds them within 14 days at the latest, unless the customer agrees to a replacement product.

3. Personalised products

OMY may make personalised products on request, including the OMY Portrait range. The customer is responsible for the accuracy of the information provided and guarantees that they hold the rights to the images supplied. OMY may refuse any unlawful content or content that infringes third-party rights.

4. Order

The customer selects their products, checks their cart, enters their details and chooses a delivery method. They can correct their order at each step. The summary shows the total price, including taxes and delivery costs.

The order is concluded when the customer clicks the final payment button. OMY then sends a confirmation email summarising the order. OMY keeps proof of orders and, for orders of €120 or more, archives the contract for 10 years; the customer can access it on request.

OMY may refuse an abnormal order or one placed in bad faith, or in the event of a previous payment dispute.

5. Prices

Prices are shown in euros, all taxes included, excluding delivery costs. For deliveries within the European Union, the VAT applied is that of the country of delivery.

For deliveries outside the European Union (including Switzerland and the United Kingdom) and to French overseas territories, any customs duties, import taxes, local VAT and dock dues (octroi de mer) due on arrival are payable by the customer to the carrier on delivery.

The price charged is the one displayed at the time of the order.

6. Payment

Payment is made online when the order is placed, via Shopify Payments, using the methods offered at checkout (bank cards and other methods shown). Payment data is processed in encrypted form by the payment provider and is not stored by OMY.

7. Delivery

The areas served, rates, free delivery thresholds and delivery methods are set out in the shipping policy and shown again before payment.

Products are delivered within the time stated at the time of order, and no later than 30 days after the contract is concluded. Failing this, the customer may ask OMY to deliver within a reasonable additional period, then terminate the contract if delivery is not made within that period.

The risk of loss or damage passes to the customer when they take physical possession of the products. If a parcel is damaged or incomplete, the customer is asked to report it to customer service as soon as possible, with photos.

8. Right of withdrawal

The customer has 14 days from receipt of their order to withdraw, without having to give a reason. For an order delivered in several parcels, the period runs from receipt of the last one.

To exercise this right, the customer sends a clear statement (contact form, email to support@omy.fr or the model form below). They then return the products within 14 days of their statement to the address given in the returns policy.

For deliveries to mainland France and other European Union countries, excluding French overseas territories, OMY provides a prepaid return label. For other destinations, including Switzerland, the United Kingdom and French overseas territories, return costs are payable by the customer.

OMY refunds the price of the products and the standard delivery costs paid, no later than 14 days after being informed of the withdrawal. Any extra cost resulting from the choice of express delivery is not refunded. OMY may withhold the refund until it has received the products or proof that they have been sent. The refund is made using the payment method used, unless the customer expressly agrees to another method, such as a store credit.

The customer is only liable for any loss in value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning. A used product (colouring started, sticker applied, product applied to the skin) may therefore be subject to a deduction of up to its full price.

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to products made to the customer's specifications or clearly personalised, including OMY Portrait products.

9. Legal guarantees

All products benefit from the legal guarantee of conformity and the legal guarantee against hidden defects. To use them, the customer contacts customer service; return costs are covered by OMY.

The consumer has two years from delivery of the goods to obtain the application of the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entitles the consumer to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair but the seller imposes replacement, the legal guarantee of conformity is renewed for two years from the date of replacement.

The consumer may obtain a price reduction while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if:

the seller refuses to repair or replace the goods;
the repair or replacement takes place after thirty days;
the repair or replacement causes major inconvenience to the consumer, in particular where the consumer definitively bears the costs of taking back or removing the non-conforming goods, or bears the installation costs of the repaired or replacement goods;
the lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement first. The consumer is not entitled to terminate the sale if the lack of conformity is minor.

Any period during which the goods are out of use for repair or replacement suspends the remaining guarantee until the repaired goods are delivered.

The rights above result from Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who in bad faith obstructs the application of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code, for two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

10. Intellectual property

OMY's creations, illustrations and trademarks remain the exclusive property of OMY. The purchase of a product confers a strictly personal and private right of use, under the conditions set out in the terms of use.

11. Personal data

Data collected when placing an order is processed in accordance with the privacy policy.

12. Complaints and mediation

Any complaint should be sent to customer service (support@omy.fr, +33 6 51 73 48 56, or 70 rue de l'Aqueduc, 75010 Paris, France).

If a prior written complaint is unsuccessful, the customer may refer the matter free of charge to the consumer mediator responsible for OMY, within one year of their complaint: Médiateur du Commerce Coopératif et Associé (MCCA), 77 rue de Lourmel, 75015 Paris, France, www.mcca-mediation.fr.

13. Governing law and disputes

These terms are governed by French law. Customers residing in another European Union member state retain the protection of the mandatory provisions of the law of their country of residence. In the event of a dispute, the customer may bring proceedings before the court of the place where they lived when the contract was concluded or when the harmful event occurred.

These terms are drafted in French and translated into the languages of the website. In the event of a discrepancy, the customer may rely on the version in their language.

Appendix: model withdrawal form

To OMY, 70 rue de l'Aqueduc, 75010 Paris, France, support@omy.fr:

I hereby give notice that I withdraw from my contract for the sale of the following goods:

Ordered on: …
Received on: …
Order number: …
Name of consumer: …
Address of consumer: …
Date and signature (only if this form is sent on paper): …

US & CANADA TERMS OF SALE

Last updated: September 30, 2026

1. Seller. Orders shipped to the United States and Canada are sold by Omy Design & Play, Inc., 18 Olsen Rd, Rhinebeck, NY 12572, USA. Customer service: info@us.omy-maison.com · +1 917-705-8308. By placing an order, you agree to these terms. They apply only to orders delivered in the United States and Canada.

2. Prices and payment. Prices are shown in US dollars for the United States and in Canadian dollars for Canada. Applicable sales tax is calculated and shown at checkout. Payment is taken when you place your order, through Shopify Payments. We may cancel an order in case of a pricing error, suspected fraud or unavailable stock. In that case, you receive a full refund.

3. Shipping. Orders ship from our warehouse in New York State. Tracking is provided for every order.

United States: $6.90, free from $45, estimated delivery 1–5 business days.
Canada: CA$21.90, free from CA$95, estimated delivery 6–8 business days.

For Canadian orders, import duties and taxes (GST/HST/PST) may be charged by the carrier on delivery and are payable by the recipient, unless collected at checkout. If your order is not delivered within 30 days of the estimated delivery date, you may cancel it and receive a full refund.

4. Returns and refunds. We accept returns for items that arrive damaged or defective, or that do not match your order. Contact us at info@us.omy-maison.com within 30 days of delivery, with your order number and photos. We cover the return shipping cost and send you a replacement or a full refund, to your original payment method. Other returns and exchanges are not accepted. Custom and personalized items, including OMY Portrait products, cannot be returned unless they are damaged or defective.

Return address, only after approval from our team: Omy Design & Play – Returns, c/o Shipology, 2622 7th Ave, Building 60, Dock 9, Watervliet, NY 12189, USA.

5. Intellectual property. OMY designs, illustrations and trademarks remain the property of OMY. Purchased products are for personal, non-commercial use only.

6. Privacy. Your personal information is handled as described in our Privacy Policy.

7. Governing law. These terms are governed by the laws of the State of New York. Nothing in these terms limits any right you have under the mandatory consumer protection laws of your state or province, including the Province of Quebec.